Frequently Asked Questions
1. Can I cancel my order after placing it?
Yes, you can cancel your order at any time prior to shipment. A 2% cancellation fee will be deducted from your refund amount.
2. How do I cancel an order before it is shipped?
To cancel your order, please go to My Account → Orders → Select Order and choose the Cancel Order option. If the order is not yet shipped, you will be able to cancel it.
3. How long does it take to receive a refund after cancellation?
Refunds are typically processed within 7–10 business days after your cancellation is confirmed.
4. What should I do if I receive a defective or damaged product?
In case of defects or shipping-related issues, contact us immediately. We will assist you in resolving the issue as quickly as possible.
5. How long does it take to process and deliver an order?
Orders are processed within 1–3 business days, and delivery typically takes 5–7 business days from the order date.
6. Which courier service does Luvih use for deliveries?
We work with a reliable third-party shipping provider to deliver your orders securely and on time.
